![]() The Remote Assistance system has a Chat capability that works very well, but usually a call can be more efficient. Send the email.Īt this point it may be helpful to get your helper on the phone. If Easy Connect isn’t available, you’ll have to provide the invitation file. Don’t forget the attachment step – without the file, your helper will be helpless. You’ll need to open the Windows Remote Assistance application on your computer, choose Help someone who has invited you, select Easy Connect, and enter the password. Fill in the email address of your helper and manually attach the invitation file to the message. Once it is saved, go to your Web-based email and compose a message. Save it on the desktop so you can easily find it later to delete it. If you choose the “Save” option, you will be asked where you want to save this file. You just have to fill in the email address of your helper and send the email. EVGRO will inspire mass adoption of EVs through cross-functional strategies around vehicles, buying, charging, and ownership. At EVGRO (EV Growth Operations), we are committed to accelerating GM into an all-electric future. If you choose the “Use email” option, Remote Assistance will start your email program (if necessary) and automatically compose a message with the invitation file already attached. GM is committed to Zero Crashes, Zero Emissions, and Zero Congestion. The Remote Assistance file is named Invitation.msrcIncident. Choose “Save this invitation as a file” if you use Web-based email.Choose “Use email to send an invitation” if you have a program like Outlook.This is where you choose semi-automatic or manual. The Windows logo has changed over the years but the placement of the keys has been the same for quite some time: You’ll need to use the Windows key on your keyboard. If you use a Web browser (e.g., Chrome, Firefox, Edge) to handle email, you must do more of the work yourself.Įither way, the effect is to get the file and password to the helper.Remote Assistance creates the email and displays it. A support technician wants to help a user, in a different city, navigate a new software program. If you have an email program (“client”) such as Microsoft Outlook, you can use the semi-automatic method.Only two will be described here and they differ only in whether the process is semi-automatic or manual. Option 4: open Windows PowerShell from Start Menu. Option 3: go to your System32 folder and input msra.exe. This one is also known as the Windows 10 remote assistance command. Remote Assistance offers several ways to make this happen. Option 2: hit Win+R on your keyboard, type msra.exe, and press Enter. ![]() A Windows feature called Remote Assistance will make the file and the password – you just have to send them. To start the session, you must provide an “invitation” file and a password to your helper. (Click here for a printable PDF version of these instructions.) Note that if both you and your helper are using Windows 10, Quick Assist is recommended instead. Use Realwear Smartglasses & Android with Augmented Reality to support and guide field workers anywhere in the world. It allows you to request assistance from a friend, who can then observe your system while you are working or control the system remotely. You can also use Quick Assist to give and receive remote assistance.Microsoft Remote Assistance (MSRA) is available in Windows 7, 8 and 10. To help someone not on the list, tap or click Help someone new. Or, if you’ve used Easy Connect before, select the contact name of the person you want to help. Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else.ĭo one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. To give help if someone has requested it: To invite someone who isn't on your contact list, select Invite someone to help you. Select Invite someone you trust to help you.ĭo one of the following: If you've never used Easy Connect, select Use Easy Connect. If you've used Easy Connect before, select your helper’s contact name. In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. In the Code from assistant box, enter the 6. Then, on the Remote tab, select the Allow Remote Assistance connections to this computer check box, and then select OK. Select Start, enter Quick Assist, then select it in the list of results (or press the Windows key + Ctrl + Q). Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.īefore you can use it, you'll need to enable access. In the search box on the taskbar, type remote assistance, and then select Allow Remote Assistance invitations to be sent from this computer from the list of results.
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